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Job Function:
Human Resources
Job Sub Function:
Learning & Instructional Design
Job Category:
Professional
All Job Posting Locations:
Bangalore, Karnataka, India, Bogotá, Distrito Capital, Colombia, Taguig, National Capital Region (Manila), Philippines
Job Description:




Position Summary
The Senior Specialist, Service Excellence, Analytics & Automation supports performance measurement, operational reporting, process improvement, and digital enablement across Learning Experience Strategy & Solutions (LXSS).
Reporting to the Manager, Service Excellence, this role builds and maintains the dashboards, reporting tools, AI enabled workflows, AI agents, and data processes that help LXSS monitor performance, improve service delivery, and demonstrate business value. The role translates operational needs into practical solutions using analytics, automation, artificial intelligence, and continuous improvement practices, while adapting as business priorities, technologies, and ways of working evolve.
Key Responsibilities
Reporting, Analytics & Data
- Maintain the reporting infrastructure, SharePoint Lists, datasets, tracking tools, and data repositories used to measure LXSS pe

📌 Senior Specialist, Service Excellence, Analytics (Bogotá, D.C.)
🏢 Johnson & Johnson Innovative Medicine
📍 Bogotá, D.C.