I’m helping Paula Upegui find a top candidate to join their team the role of Practice Operations Manager

You will drive operational excellence and practice growth by leading a dynamic healthcare team.

Compensation:

Provide your expected compensation while applying.

Location:

Remote (for Colombia residents)

What makes you a strong candidate:

- You have 3+ years of Operations Management and team leadership
- You are proficient in Data Reporting, Healthcare, Key Performance Indicators (KPIs), Microsoft 365, Microsoft Excel, Project Management, and remote team management
- English—fully fluent

Responsibilities and more: Practice Operations Manager – U.S. Healthcare (Remote from Colombia)

About us

Vargas Foot Specialists is a private podiatry practice in Houston, Texas. We are looking for an operations leader to manage our administrative and operational performance remotely, working closely with the physician-owner.

About the role

You will lead the day-to-day administrative operation of the practice: supervising department leads, tracking performance metrics, and turning growth initiatives into projects that get fully implemented. You will report directly to the owner and have authority over administrative activities: assigning responsibilities, setting deadlines, leading meetings and following up on performance. Clinical decisions, hiring, terminations and major financial decisions remain with the owner.

Team you will lead

- Front office lead and back office lead (on-site in Houston, 4 employees total)
- 2 virtual assistants (1 full-time, 1 part-time)
- An on-site coordinator who supports tasks that require physical presence

Key responsibilities

Team leadership





- Supervise front and back office leads and coordinate the virtual assistants.
- Run regular one-on-one and team meetings to review goals, results and obstacles.
- Set clear performance expectations, give feedback and follow up on underperformance.

Projects and implementation
- Turn the owner’s ideas into concrete projects with owners, deadlines and measurable goals.
- Drive projects through to full implementation (new technologies, treatments, admin systems, process improvements).
- Research tools and opportunities and present your own recommendations.

Operations and efficiency
- Monitor KPIs: scheduled appointments, show rate, cancellations, no-shows and patient follow-up.
- Follow up on billing, authorizations, collections and other administrative issues.
- Make sure each department has clear procedures and follows them.
- Coordinate inventory and supply needs with on-site staff.

Marketing and growth
- Coordinate internal marketing, patient reactivation and treatment follow-up programs.
- Oversee the referral-development representative’s activity and results.
- Propose initiatives to increase patient volume.

Reporting
- Deliver a weekly executive report: KPIs, completed projects, open issues and recommendations.
- Maintain a centralized task and project tracking system.

Requirements




- 3+ years of verifiable experience leading teams or coordinating administrative operations.
- Healthcare experience, ideally with U.S. medical practices or companies providing administrative services to them.
- Advanced English (C1+), written and spoken, comfortable leading difficult conversations with U.S. employees.
- Experience setting KPIs, building reports and tracking results.
- Experience supervising remote teams and managing multiple projects at once.
- Strong Excel skills and proficiency with Microsoft 365 (Word, Outlook, Teams) and project management tools.
- Full-time availability on Houston time (Central Time).

Nice to have
- Knowledge of scheduling, insurance verification, referrals, prior authorizations and medical billing.
- Experience with EMR systems and patient management platforms.
- Experience implementing procedures and operational controls.
- Familiarity with healthcare financial and operational metrics.
- Use of AI tools for productivity, reporting or automation.

Who you are
- You take initiative and don’t wait for instructions.
- You follow through relentlessly until things are done.
- You hold people accountable while keeping good working relationships.
- You bring solutions and recommendations, not just problems.
- You are organized, punctual, adaptable and genuinely interested in growing a business.
- This is not an expanded virtual assistant role. We are looking for someone with a management mindset who takes real ownership of results.

What we offer
- 100% remote, full-time independent contractor position
- Competitive monthly compensation in USD, based on experience
- Direct work with the practice owner and real impact on the growth of the business

📌 Practice Operations Manager (Colombia)
🏢 Torre
📍 Colombia