Agile Engine, LLC. in Cartagena, Colombia seeks a Senior Contact Center Engineer to configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment. You will lead IVR design, call routing, and CRM integrations while ensuring reliability and security.
The role requires hands-on experience with cloud contact-center platforms and strong English skills for stakeholder communication. Versátil hours may apply for US Central time incidents.