We’re looking for a detail-oriented and customer-focused professional to join our Mortgage Servicing team. In this role, you’ll support key mortgage servicing operations while ensuring accuracy, excellent customer service, and compliance with established processes and policies.
What you’ll do
- Provide administrative and operational support to Mortgage Servicing activities.
- Review and process transactions with a strong focus on accuracy and attention to detail.
- Manage and prioritize daily workloads to meet established Service Level Agreements (SLAs).
- Investigate and resolve exceptions or processing issues.
- Prepare and review reports and operational information.
- Identify process or policy non-compliance situations.
- Support and provide guidance to other team members.
- Contribute to process, policy, and system improvements.
- Maintain a high standard of customer service and professionalism.
- Ensure compliance with internal policies, security procedures, and regulatory requirements.
What we’re looking for
- ? High School Diploma.
- ? Minimum 2 years of relevant work experience.
- ? Basic computer skills, including Microsoft Office.
- ? Intermediate English proficiency.
- ? Strong attention to detail, organization, and ability to manage priorities.
- ? Customer-focused mindset and ability to work effectively within a team.
Why join us?
You’ll have the opportunity to contribute to a collaborative, high-performance environment while developing your experience within mortgage servicing and banking operations.
Ready for your next career opportunity? Apply and join our team! ?