Motum is seeking a CX Team Lead to own day-to-day CX operations across a portfolio of consumer-brand clients. This role emphasizes acting as the operational backbone of CX delivery, coaching agents, coordinating with partners, and driving continuous improvements in a Lean team.
Adecuado candidates have 4+ years in CX or customer success, strong SLA/QA knowledge, and experience in startup or agency settings. The role is fully remote and offers ownership and meaningful growth within US-based teams.
📌 Remote CX Team Lead for High-Impact Growth (Colombia)
🏢 Motum
📍 Colombia
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