Senior Service Desk Lead (Colombia)

Senior Service Desk Lead (Colombia)

17 oct
|
Lean Tech, a Lean Solutions Group Division
|
Colombia

17 oct

Lean Tech, a Lean Solutions Group Division

Colombia

Lean Tech, a Lean Solutions Group Division, is seeking a Senior Service Desk Lead to act as a hands-on technical leader in an MSP Service Desk environment. You will resolve complex L2/L3 issues, own P1/P2 incidents from identification to resolution, and guide ticket quality and documentation while supporting real-time operations.
You will mentor Service Desk engineers, help onboard new team members, and ensure adherence to SLAs/SLOs.

📌 Senior Service Desk Lead (Colombia)
🏢 Lean Tech, a Lean Solutions Group Division
📍 Colombia

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