Our client is a global SaaS company building field service management software for trades and service businesses, with teams across Australia and New Zealand, the United Kingdom and Europe, and the Americas.
About the role
The Global HR Operations Coordinator supports how the company rolls out and improves its global HR initiatives. You will handle day-to-day administration across the employee lifecycle, keep HR data accurate and audit-ready, and help build processes that are simple, compliant and consistent across regions. You will report to the Global Director of HR Operations and Systems. The role suits someone organized and service-minded who enjoys working across time zones, cultures and teams.
What you'll do
HR operations and employee lifecycle
- Help design, implement and improve people practices, policies and procedures that meet local and integral requirements.
- Coordinate onboarding, transfers, job changes and offboarding across countries, including right-to-work and background checks and new-starter setup with IT, Facilities and Finance.
- Prepare global HR documents such as offer letters, job change letters, employment verifications and visa support letters.
- Build streamlined, scalable global processes with a focus on self-service, automation and AI.
- Support employee relations meetings and prepare the related documentation.
HR systems and data
- Maintain accurate, complete and audit-ready employee records in the HRIS.
- Audit HR data across systems and correct discrepancies.
- Partner with the HR Systems team and vendors on technology initiatives.
Payroll, compensation and benefits
- Send accurate, on-time employee changes to regional payroll teams and providers, and support monthly HR–payroll reconciliation.
- Provide compensation and benefits data and guidance, and support benchmarking.
- Support benefits enrollment and changes with the Total Rewards team and brokers.
Metrics and reporting
- Help set up metrics and dashboard