This role will be focused on clients in US. Advanced level of english is mandatory.

PURPOSE OF THE POSITION

Job Summary
We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team. In this role, you will serve as a point of contact for customer issues while working closely with the team and being able to work in office 2 times per week. Strong communication skills, responsiveness, calm problem-solving, and the ability to work independently are essential. The expectation is to consistently utilize your skills, knowledge and expertise in all customer interactions to ensure timely resolution and a positive customer experience.

RESPONSIBILITIES
Duties and Responsibilities

• Answering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails but may also include live chat and social.

• Clearly and effectively communicate with customers. Ability to quickly recognize escalating trends and problem solve potential root causes.





• Improve customer satisfaction by actively listening, acknowledging, accurately documenting customer interactions, troubleshooting steps, and resolutions in internal systems.

• Provide accurate responses by actively participating in departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.

• Ability to multitask using multiple databases to accurately research and respond to inquiries.

• Ensure data/report integrity by continuously understanding use of tools and the business needs for information.

• Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the worl

📌 Customer Service Coordinator (Colombia)
🏢 Inspire
📍 Colombia