Employee Referral Program – Potential Reward: $0.00
We are committed to investing in our employees and helping you continue your career at ScotiaGBS
Purpose
Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides administrative and processing support by:
o Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
o Completing all assigned tasks with a high level of accuracy and attention to detail.
o Identifying policy/process non-compliance situations
o Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements
o Preparing and checking returns and reports
o Checking and authorizing transactions within defined limits
o Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required
o Providing guidance and training of other team members
o Assisting with the implementation of required changes (policy, process, systems etc.)
o Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements
• Ensures customer service is consistent with GO Perform values by:
o Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
o Maintaining the confidentiality of customer information.