? Medellín, Colombia

? Hybrid | 3 days per week in the office

About the Role

You’ll oversee key operational teams, drive performance through SOPs and KPIs, and act as a critical link between leadership, clients, and operations. If you enjoy building teams, improving systems, and owning results, this role offers real influence and growth.

What You’ll Do

- Ensure accurate use of the TMS and complete, compliant shipment documentation.
- Monitor shipments, identify risks, and ensure teams act quickly to prevent service issues.
- Guarantee timely and accurate customer updates, meeting service standards (95%+ accuracy).
- Manage staffing, coverage, onboarding, training, coaching, and performance development.
- Handle complex escalations with carriers and clients, delivering effective solutions.
- Evaluate carrier performance, compliance,



and service quality.
- Analyze KPIs, prepare operational reports, and drive continuous improvement initiatives.
- Act as a key liaison between leadership and operations, ensuring clear communication.

What We’re Looking For

- Proven leadership experience in logistics or transportation operations.
- Strong background in carrier management, TMS usage, and SOP-driven environments.
- Experience leading teams, managing performance, and driving results through data.
- Excellent communication, problem-solving, and decision-making skills. Ready to lead operations and make a real impact? Apply now and send us your CV in English!

📌 Logistics Coordinator (Medellín)
🏢 Work With Us
📍 Medellín