Unboxed Creative LLC | Meta Advertising & Client Operations

Position Overview

Unboxed Creative is looking for a detail-oriented, tech-savvy Junior Onboarding Specialist to help onboard new moving company clients and prepare their Meta advertising accounts for launch.

This role is idóneo for someone who understands the Meta ecosystem, communicates clearly and professionally, enjoys solving technical problems, and can follow detailed processes without overlooking small but important steps.

You will work directly with our operations and media buying teams to ensure each new client is properly set up, their accounts are configured correctly, and our advertising team has everything needed to launch successful campaigns.

Key Responsibilities

Meta Platform & Account Setup

- Navigate Meta Business Portfolios, Business Settings, Facebook Pages, Instagram accounts, ad accounts, datasets, and pixels.
- Assist clients with granting the correct permissions and access to their advertising assets.
- Verify account ownership, access levels, connected assets, and account configurations.
- Troubleshoot common Meta Business Manager and Ads Manager issues.
- Help prepare advertising accounts and campaigns for launch.
- Follow internal checklists to ensure every account is configured correctly.

Client Onboarding & Communication

- Communicate with new clients through email, phone, and scheduled onboarding calls.
- Guide clients through technical setup and account-access requirements.
- Explain instructions clearly and professionally to business owners who may not be technically experienced.
- Follow up on missing information, permissions, assets, and onboarding requirements.
- Maintain a professional, helpful, and organized client experience.

Quality Control & Problem Solving





- Review account configurations for errors before handing them to the media buying team.
- Identify discrepancies, troubleshoot problems, and escalate issues when necessary.
- Maintain accurate client records, onboarding documents, and task statuses.
- Follow standard operating procedures while identifying opportunities to improve them.
- Double-check details, calculations, spelling, grammar, and written communications.

Team Collaboration

- Coordinate with operations, media buying, and video production teams.
- Keep internal team members updated on onboarding progress.
- Ensure all required information is collected before a client moves to the next stage.
- Learn new tools, processes, and advertising workflows as the company grows.

Required Qualifications
- Strong working knowledge of Meta Business Suite, Business Settings, and Ads Manager.
- Familiarity with Facebook Pages, Instagram accounts, ad accounts, business permissions, and advertising assets.
- Excellent written and verbal English communication.
- Strong spelling, grammar, punctuation, and professional email-writing skills.
- Exceptional attention to detail and organizational skills.
- Comfortable with basic math, budgets, percentages, and checking numerical information for accuracy.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.




- Ability to follow detailed procedures and consistently complete checklists.
- Coachable, receptive to feedback, and eager to learn.
- Dependable, proactive, and comfortable working in a fast-paced environment.

Preferred Qualifications
- Previous experience onboarding clients or managing account access.
- Experience working with Facebook advertising accounts or supporting a digital marketing agency.
- Familiarity with Meta pixels/datasets, conversion tracking, lead generation campaigns, and campaign setup.
- Experience with project management platforms, CRMs, Slack, or similar business tools.
- Experience communicating directly with clients or business owners.

What Success Looks Like Within the first 90 days, the successful candidate should be able to:
- Independently complete standard client onboarding checklists.
- Correctly configure and verify Meta advertising assets and permissions.
- Guide clients through common access and setup issues.
- Maintain organized, accurate client records.
- Communicate professionally with clients and internal team members.
- Identify problems before they delay campaign launches.
- Complete onboarding tasks accurately, consistently, and on time.

Ideal Candidate We are looking for someone who is technically capable, detail-oriented, articulate, analytical, and highly teachable.

The ideal candidate does not simply follow instructions blindly. They understand why each step matters, recognize when something looks incorrect, and take ownership of finding a solution.

The most important qualities are platform proficiency, accuracy, communication, problem-solving, and coachability.

Job Type: Full-time

Work Location: Remote

📌 Junior Onboarding Specialist (Colombia)
🏢 Big Lick Moving
📍 Colombia