Are you an experienced Legal Intake Specialist looking to grow your career with a high-performing U.S. law firm? We are seeking a detail-oriented, client-focused professional who thrives in a fast-paced environment and enjoys helping people through important moments in their legal journey.
As the first point of contact for prospective clients, you will play a critical role in creating a positive client experience while gathering essential case information and supporting attorneys through the intake process.
What You'll Do
✅ Conduct intake interviews with prospective clients
✅ Gather, assess, and document case information accurately in real time
✅ Handle inbound and outbound calls with professionalism and empathy
✅ Perform preliminary case-related research
✅ Schedule consultations and coordinate with attorneys
✅ Maintain accurate records in CRM and legal case management systems
✅ Ensure a seamless and positive client experience throughout the intake process
Must-Have Qualifications
✔ At least 6 months of legal intake experience with a law firm or legal services provider