About the Role
We’re looking for a proactive and highly organized Bilingual Community Content Coordinator to support daily community operations, customer communication, and content posting. This role combines virtual assistance, community support, and light social media coordination. The idóneo candidate is detail-oriented, tech-savvy, and comfortable working in a fast-paced, remote environment while communicating fluently in both English and Spanish.
Responsibilities
• Respond to customer and community inquiries in English and Spanish with professionalism and empathy
• Manage and respond to emails efficiently using Outlook
• Post job updates, announcements, and community content across platforms
• Support affiliates by answering questions and providing clear, accurate information
• Assist with daily community management, including member support and engagement
• Write and publish UGC-style posts and basic social media content
• Assist with TikTok and Instagram posting (reels, stories, carousels, and posts)
• Upload and organize content using tools such as Canva, Beacons, or Stan
• Research trending products and social media trends to support content creation
• Handle multiple tasks while meeting deadlines and maintaining accuracy
• Provide regular progress updates to leadership throughout the day
• Adapt quickly to new tools, systems, and processes
Qualifications
• Fluent in English and Spanish (written and verbal)
• At least 2 years of experience working with US-based clients or companies
• Experience as a Virtual Assistant, Community Support, or Customer Service role
• Strong communication and customer service skills
• Proficient in Outlook and email management
• Familiarity with TikTok and Instagram
• Basic content creation skills using Canva or similar tools
• Highly organized, detail-oriented, and proactive
• Reliable and consistently available during EST business hours.