? About the Role:

At Tecnasys General IT Solutions, we are looking for an experienced Epicor iScala Support Specialist to provide dedicated application support for an international enterprise environment operating across Latin America.

This is a remote position open to candidates worldwide. However, the specialist must be fully available to work during Colombian business hours (UTC-5) and provide direct support to Spanish-speaking users across LATAM.

We are looking for someone with strong, proven, hands-on experience with Epicor iScala . This is not a general ERP or IT support position. Previous professional experience supporting Epicor iScala is mandatory.

? Key Responsibilities:

? Epicor iScala Support: Provide functional and technical support for users working with Epicor iScala

? Incident Troubleshooting: Analyse, diagnose and resolve application incidents, errors and user-related issues

? Functional Support: Assist users with iScala functionality, business processes and operational issues

⚙️ Technical Investigation: Investigate application behaviour, integrations, data-related issues and system errors

? Incident Management: Manage support requests from initial contact through resolution

? Escalation: Coordinate complex issues with internal teams, vendors or other specialists when required

? LATAM User Support: Provide direct support to users across Latin America in Spanish

? Documentation: Document incidents, solutions, recurring problems and technical procedures

? Problem Management: Identify recurring incidents and contribute to root cause analysis

? International Coordination: Work with business and technical teams across different countries

? Profile We Are Looking For:

?️ Epicor iScala Experience:



Proven professional experience supporting Epicor iScala. This is mandatory

? Enterprise Experience: Experience supporting ERP environments in medium-sized, large or multinational organisations

? Troubleshooting: Strong ability to investigate incidents independently and identify root causes

? Functional Knowledge: Good understanding of business processes supported by iScala

?️ Spanish: Fluent professional Spanish, spoken and written, is mandatory

?? English: Good professional English for technical documentation and international communication

? Working Hours: Full availability to work during Colombian business hours (UTC-5) is mandatory

? Location: Candidates may be based anywhere in the world, provided they can consistently work according to the required Colombian schedule

⭐ Skills and Experience We Value

- Several years of hands-on Epicor iScala experience
- Experience with different iScala modules and business processes
- Experience with different iScala versions and environments
- SQL and database troubleshooting knowledge
- ERP integrations and interfaces
- Reporting and data-related troubleshooting
- Finance, accounting, procurement, sales, inventory or logistics processes
- Experience supporting multinational organisations
- ITIL or structured IT service management experience




- Experience with ticketing and incident management platforms

? Collaboration Model

- Remote position
- Open to candidates worldwide
- Mandatory Colombian business hours (UTC-5)
- Dedicated support for Latin American operations
- International working environment
- Conditions according to experience and collaboration model
- Opportunity for long-term collaboration with Tecnasys

? Information Required When Applying

- Updated CV or résumé
- Country and current location
- Years of professional experience specifically with Epicor iScala
- iScala versions previously supported
- iScala modules with which you have professional experience
- Brief description of your previous iScala support responsibilities
- Spanish and English level
- Confirmation of availability during Colombian business hours
- Current availability / notice period
- Expected compensation or hourly/monthly rate

? Why Join Tecnasys?

? International Environment: Work with enterprise operations across Latin America and other international markets

? Specialised Role: Apply your Epicor iScala expertise to business-critical operations

? Direct Collaboration: Work closely with users, technical specialists and international teams

? Long-Term Opportunity: Possibility of developing a long-term collaboration with Tecnasys

? Interested in Joining Us?

If you have real professional experience supporting Epicor iScala , are fluent in Spanish and can work consistently during Colombian business hours, we would like to hear from you.

? Apply through LinkedIn and include details about your Epicor iScala experience, modules, versions, availability and expected conditions .

📌 Epicor iScala Support Specialist | LATAM (Colombia)
🏢 Tecnasys | Systems Consulting
📍 Colombia