About the Job

We are looking for a Senior IT Generalist who will be responsible for administering and managing regional technology activities. This person will also oversee the maintenance and repair of computer hardware and software in a break/fix environment.

As Senior IT Generalist, You Will…

- Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments

- Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results

- Interpret and validate technical issues, test solutions, follow-up and elevate when necessary

- Solve complex problems in a technical service-oriented environment

- Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment

- Work hand in hand with the IT Site Supervisor and act as a primary back-up when necessary

- Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems

- Ensure workstations are functional (computer hardware peripherals/components)

- Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)

- Verify application results, conduct system audits

- Be accountable for tracking and organization of physical hardware and other IT assets

- Develop and manage organizational and IT standards





- Maintain cleanliness and organization of the IT department and stations

- Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components

- Interpret service delivery key metrics to problem solve

- Verify application results by conducting system audits of technologies implemented

- Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures

- Maintain quality service by establishing and enforcing organization standards

- Provide support for the entire IT department and company as needed

As Senior IT Generalist, You Have…

- Post-secondary or completion of post-secondary schooling preferred

- Minimum of 1-3 years of experience will be required, experience in the BPO industry will be an added advantage

- Adaptability to learn a variety of software programs

- Strong analytical and problem-solving skills

- The ability to multitask and self-manage your work day is crucial

- The ability to work in a fast paced and time sensitive environment

- The ability to lift 50LBs

- Excellent time and project management skills

- Fluent English language skills with the ability to communicate with customer relations & presentation skills

- The ability to work versátil hours, including weekends and Public Holidays if required, with an ‘on-standby’ basis during critical business periods

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📌 Senior IT Generalist (Bogotá)
🏢 IntouchCX
📍 Bogotá