LEGAL INTAKE SPECIALIST ON SITE
Works 40 hours a week 8 hours a day 1 hour lunch. 7 days a week with two days off in the week. Rotative schedule. Availability 1100 am to 2200 pm ET time. Rotative schedules We work on a 3week rotation cycle where on the first week the agent
Job description As an intake specialist and part of the intake team one of your main tasks is to bring business for the law firm, which means that the ideal candidate knows how to sell and to close the deal. The intake team is also the first point of contact for potential new clients PNC, the intake specialist role is to provide empathetic support while gathering essential information to assess cases. They should have a great phone presence, positive attitude, excellent communication skills, empathy, high quality customer service, and strong attention to detail to ensure the intake process is seamless.
Responsabilities Handle inbound and outbound calls in a quick, yet effective manner. Respond to potential new clients in a timely and accurate manner via phone, email, chat, and or SMS. Identify and assess callers needs by actively listening and asking investigative questions.



Obtain and document on detailed notes all the pertinent information being provided by the potential new clients. Achieve or surpass the daily minimum productivity quotas as decided by management. Follow a call flow to ensure all necessary information is captured. Send documents via electronic signature to potential new clients to make them clients of the law firm. This is the sales portion of the role. Perform other related duties as assigned by management.
Skills and qualifications Hard and soft skills Must have a high school diploma. Must have strong computer skills with demonstrated understanding of Microsoft Office. C1 or above English level. Conversational English is a must. Typing Skills with a minimum of 30WPM. Minimum of one year of experience in sales oriented BPO industry or and. Experience in a salesoriented environment is a plus.
Bolsa de trabajo Colombia ofrecemos puesto de Bilingual Customer Service Representative para el sector de CallCenter Telemercadeo en la empresa SOLVO S.A.S de Medellín. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Bilingual Customer Service Representative (Medellín)
🏢 Solvo
📍 Medellín