We're looking for a Partner Support Specialist who can do much more than answer questions and manage support requests. This is a high-ownership, client-facing role for someone who can lead client conversations, onboard and train teams, troubleshoot problems, manage difficult situations, and take ownership from the first conversation through resolution. You'll work closely with clients as well as internal Sales, Operations, Product, and Engineering teams. When something goes wrong, you're expected to step in, understand the situation, communicate clearly, and help drive it toward a solution. The right person is confident enough to lead a client call, technically curious enough to understand how software workflows work, and composed enough to handle a frustrated client without losing control of the conversation.What You'll DoOnboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&ABecome; a trusted point of contact for clients after launchMonitor client adoption and identify potential issues earlyRespond quickly when a client is blocked, frustrated, or needs immediate supportLead difficult conversations with calm, clarity, and sound judgmentTroubleshoot workflow, platform, and process issuesAsk the right questions to identify the root cause of a problemTranslate client issues into clear and actionable information for Product, Engineering, and OperationsTrack open issues through resolution and ensure proper follow-throughGather client feedback and identify recurring problems or opportunities for improvementHelp improve documentation, processes, and client success playbooksWork with Sales on renewal, expansion, and upsell opportunitiesManage multiple clients, projects, priorities,



and open issues simultaneouslyWorking Hours & CompensationCandidates must be available to work PST time and business hours as requiredThis is a fully remote position in ColombiaIndependent Contract$7.50 USD per hourPaid weekly in arrearsPaid trainingEssential Remote Technology RequirementsBecause this is a fully remote position, candidates must meet all of the following requirements:Windows 11 PC (Mac not supported)16 GB RAMDual monitorsWebcamWired USB Headseti5 processor or higherFibre internet with a wired Ethernet connectionReliable backup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessResume ReviewPre-Screen QuestionnaireOne-Way Video InterviewPre-Screen interviewLive InterviewsImportantAll resumes must be submitted in English to be considered for this position.Candidates must complete the required hiring stages and may need to pass a background check to be considered for final selection.This is a full-time opportunity. We are looking for candidates genuinely interested in building a long-term career in a client-facing Partner Support/Customer Success environment.Candidates must be comfortable maintaining reliable attendance during scheduled working hours.RequirementsWhat We're Looking For2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing roleExperience onboarding customers and leading remote or in-person demos, walkthroughs, or trainingStrong experience working with software platforms and learning technical workflowsThe ability to troubleshoot issues and separate symptoms from root causesExcellent written and verbal communicationConfidence leading client conversations, including difficult onesStrong organization and follow-throughExperience managing multiple accounts, projects, or client issues simultaneouslyA proactive approach and strong sense of ownershipThe ability to stay calm and make good decisions under pressureA genuine interest in learning and working in a fast-moving environmentNice to HaveHealthcare, telehealth, or regulated-industry experienceExperience working closely with Product or EngineeringFamiliarity with CRMs, ticketing systems, support platforms, or implementation workflowsExperience with renewals, expansions, upselling, or account growth#J-18808-Ljbffr

📌 Partner Support Specialist (Cundinamarca)
🏢 Resolv Global
📍 Cundinamarca