We’re looking for an organized, dependable Customer Service & Dispatch Coordinator to keep customers informed and daily service operations running smoothly. You’ll answer inquiries, schedule appointments, dispatch field staff, and coordinate changes throughout the day.

Prior hands-on experience with ServiceTitan is required. You must be comfortable using it to manage customer records, book jobs, and coordinate dispatch.

Responsibilities

- Answer incoming calls, emails, and messages promptly and professionally.
- Gather accurate customer information and service needs.
- Book jobs, schedule appointments, and maintain customer records in ServiceTitan.
- Dispatch field staff based on availability, location, skills, and job priority.
- Monitor schedules and adjust assignments when delays, cancellations, or urgent requests arise.
- Keep customers updated on arrival times, schedule changes, and next steps.
- Maintain accurate job details, work orders, and dispatch notes in ServiceTitan.
- Coordinate with field staff and management to resolve service issues.
- Handle customer concerns with patience and escalate issues when needed.




- Assist with job follow-up, payment questions, and other administrative tasks as assigned.

Qualifications

- Prior hands-on ServiceTitan experience, including job booking, scheduling, dispatch, and customer record management.
- Experience in customer service, dispatch, scheduling, or office administration.
- Strong verbal and written communication skills.
- Excellent organization, attention to detail, and follow-through.
- Ability to manage multiple requests and make practical decisions in a busy environment.
- Professional, patient approach to working with customers and coworkers.
- Ability to work EST.

What success looks like

Customers receive clear, timely communication; field staff have accurate job information; and schedules stay organized as daily needs change. ServiceTitan records are accurate and current, issues are followed through, and commitments are met.

How to apply

- Submit your résumé and a brief introduction to [email protected]. Submit a voice sample as well.

📌 Customer Service Representative / Dispatcher (Bogotá)
🏢 LeMaster Plumber
📍 Bogotá