Sutherland in Bogotá, Colombia, is seeking a Floor Support Specialist to provide real-time operational support to agents across multiple queues and channels, guiding them through process questions, system navigation, and escalation requests.
This role operates within a structured performance framework focused on quality, training, process governance, and customer experience, helping to reduce escalations and maintain service consistency while sharing insights with Operations and QA for
📌 Real-Time Agent Support (Bogotá)
🏢 Sutherland
📍 Bogotá
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