AgileEngine, LLC is seeking a Senior Contact Center Engineer to configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.
You will own call routing, IVR flows, and CTI integrations, collaborate with Salesforce engineers, and provide production support while aligning with security and change-management practices.
This role requires 4+ years of relevant experience, strong English, and availability to work U.S. Central Time hours.