We’re looking for a Customer Expert: Bilingual to join our team in Bogotá. In this role, you’ll support customers through a multichannel line focused on phone calls, helping them regain access to their accounts and resolve their inquiries. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.
Who You Are:
- A customerfocused professional who genuinely enjoys helping others.
- A solutiondriven thinker who aims to resolve situations efficiently and accurately.
- A clear communicator who can explain information in a simple, friendly, and confident way.
- A proactive problem solver who stays calm and focused in different customer scenarios.
- A responsible and detailoriented person who handles information with care and discretion.
- A bilingual communicator with an English C1 level, ready to grow in a integral environment.
- A team player with a positive mindset and a strong sense of accountability.
- Someone with at least 6 months of experience in customer service or customerfacing roles.
Let’s Talk About Benefits:
- Salary: COP $2,800,000 per month (training and operations).
- 42hour work week*, designed to support worklife balance with 2 days off (weekends not guaranteed).
- Indefiniteterm contract for longterm stability.
- Access to our exclusive Gaming Arena, designed for entertainment and team connection.
- Employee fund benefits that support your financial wellbeing.
Terms and conditions apply.
Location Work Mode: Bogotá, Connecta site (Ac. 26 #9232) Onsite.
This Is What Sets Us Apart:
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.