Job TitleService Reliability EngineerAbout The Business Area/Department :The Front Office Reservation (FOR) group oversees the front office applications used by Travel Agents and Travel Management Companies across the world, with the flag-ship application being Selling Platform Connect. The products are enterprise-class, hosted in public clouds, and built primarily using standard open software on a Java platform.Summary of the role:Within the Front Office group, you will be part of the FOROPS team. A team in charge of security, implementations, and support of the infrastructure hosting applications.In this role you’ll:Maintain Amadeus distribution services on the cloud by measuring and monitoring system health, availability, latency, and all operability criteria.Coordinate and manage projects and/or team members locally in BogotaCoordinate incident response, post-incident investigation, and practice follow-up/post-mortem reports.Engage in continuous improvement of the whole product and platform lifecycle through development design, deployment, operations,



and refinement.Adapt and improve the monitoring, alerting, log management, and auto-recovery (Prometheus, Splunk, Grafana, etc.) to meet our SLAs/OLAs.Coordinate, review, and support major releases/technical changes with application owners and middleware organizations.Support the production and customer-facing test environments for the Amadeus distri-bution portfolio.Coordinate incident recoveries and follow-up actions, acting as a liaison between Op-erations and Development teams.Perform strong and deep troubleshooting in a cloud (OpenShift/Kubernetes) environ-ment.Review and support server-side infrastructure changes.Provide and update documentation of production architecture and operational guide-lines.Review application functional change requests and environment configuration man-agement.Ensure the availability and stability of production environments, respecting SLAsAutomate manual tasks and improve tooling, m

📌 Service Reliability Engineer (Colombia)
🏢 Amadeus-038955bc
📍 Colombia