Job Title: Customer Service Representative
Location: Colombia
Workplace Type: Remote
Job Summary
The future is bright for the Porch Group, and we’d love you to be a part of it as a Customer Service Representative As a Customer Service Representative, your role will be to focus on providing correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs while delivering best-in-class customer service.
What You Will Do
- Provide excellent customer service and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customer
- Deal directly with iRoofing customers through a variety of channels including telephone (both inbound/outbound), internet (virtual “face to face”), and written correspondence as appropriate
- Acquire detailed knowledge of product ranges and services to provide excellent service
- Respond promptly to customer’s inquiries
- Determine the quickest, most effective ways to answer a customer’s question or concern




- Recognize individual customer service needs
- Take ownership and provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
- Escalating queries and concerns
- Handle complaints and call out any issues where appropriate
- Maintain and update customer related information systems to ensure that our client hold accurate records, collect and access appropriately information relevant to type of call
- Troubleshooting common issues with a high degree of accuracy and ethicacy
- Working with other departments to find appropriate solutions
- Proactively educates customer on additional products and features that will have a positive impact on the customer’s experience
- Ensuring that customers are satisfied with product or services

What You Will Bring
- High School Diploma or equivalent
- 3+ years of experience in Customer Service, Customer Success or Telemarketing roles.

📌 Customer Service Representative, iRoofing (Colombia)
🏢 Porch.com
📍 Colombia