Bilingual Medical Patient Services CoordinatorLocation: Remote - ColombiaEmployment Type: Full-Time Independent ContractorNumber of Openings: 10 PositionsIndustry: Healthcare Services / Medical AdministrationCompensation: $1,280 USD per monthExperience: 1+ Year Supporting U.S. Healthcare AccountsLanguages: Advanced English (C1/C2) and Fluent SpanishSchedule: Full-Time | U.S. Business HoursStart Date: As Soon As PossibleAbout The CompanyOur client is a growing U.S.-based healthcare support organization that provides remote administrative and patient service solutions to medical practices across the United States.The company works with healthcare providers to improve patient communication, streamline appointment management, and reduce the administrative workload of medical teams.Through its remote workforce, the organization supports essential healthcare operations, including patient scheduling, insurance verification, electronic medical records, and front-office coordination.The team is focused on delivering reliable administrative assistance that helps medical practices operate efficiently while maintaining a positive patient experience.About The RoleWe are seeking Bilingual Medical Patient Services Coordinators to provide remote front-desk and patient communication support to U.S.-based medical practices.You will be responsible for assisting patients through phone calls, emails, and messages, coordinating appointments, confirming insurance eligibility, and maintaining accurate patient information.As an important point of contact between patients and healthcare providers, you will help ensure that daily administrative activities run smoothly and that patients receive professional, friendly, and timely assistance.This opportunity is idóneo for someone with previous experience supporting U.S. healthcare operations who enjoys patient interaction, communicates confidently in English and Spanish, and can manage multiple tasks in a fast-paced environment.What You'll DoPatient Communication & Front Desk ServicesRespond to incoming patient calls, emails, and electronic messagesMake outbound calls for appointment confirmations, follow-ups, and other administrative requestsAssist patients with routine questions and direct inquiries to the appropriate healthcare team membersCommunicate professionally with physicians, medical staff, and patientsDeliver friendly, empathetic,



and efficient customer serviceProtect confidential patient information during all interactionsAppointment Scheduling & Patient CoordinationSchedule, confirm, cancel, and reschedule medical appointmentsMaintain accurate provider calendars and appointment detailsCoordinate scheduling updates between patients and medical teamsAssist patients with appointment-related questions and follow-up communicationHelp ensure scheduling processes remain organized and efficientInsurance & Patient Records AdministrationVerify patient insurance eligibility and benefit informationReview and update patient demographic informationMaintain accurate records within Electronic Medical Record (EMR) and Electronic Health Record (EHR) systemsIdentify missing or outdated patient information and coordinate necessary updatesSupport accurate documentation and administrative recordkeepingDaily Medical Office SupportUpdate reports, databases, and administrative filesAssist with routine documentation and data entrySupport additional administrative tasks and special projects as neededCoordinate with healthcare team members to resolve outstanding administrative requestsMaintain organized workflows and ensure assigned responsibilities are completed on timeQualificationsRequiredAt least 1 year of experience supporting U.S. healthcare accounts through a medical practice, BPO, CPO, or freelance healthcare environmentAdvanced English proficiency (C1/C2) and fluent Spanish, both written and spokenClear, professional spoken English with a neutral or minimal accentExperience working with EMR/EHR systemsPrevious experience verifying patient insurance eligibility and benefitsProficiency in Microsoft Office and Google WorkspaceStrong customer service and patient communication skillsExcellent organization, multitasking, and time-management abilitiesAbility to maintain accurate documentation and patient informationComfortable communicating directly with patients in a busy healthcare environmentAbility to work independently and collaborate effectively with remote teamsAvailability during U.S.



business hoursPreferredDegree or relevant coursework in an Allied Health fieldExperience supporting U.S.-based physicians or medical practicesPrevious experience with patient scheduling and appointment managementFamiliarity with HIPAA regulations and patient confidentiality requirementsExperience providing remote administrative or front-desk support in healthcareWhat Makes a Strong Candidate?Patient-focused communication: You interact with patients professionally, patiently, and empatheticallyStrong phone skills: You communicate clearly and confidently in English and SpanishOrganization: You manage appointments, records, and administrative requests accuratelyAttention to detail: You understand the importance of correct patient information and insurance documentationMultitasking: You can balance calls, scheduling, and administrative responsibilitiesReliability: You follow through on pending requests and complete tasks on timeAdaptability: You can work effectively in a fast-paced, remote healthcare environmentHow Success Is MeasuredPatients receive timely, courteous, and professional assistanceInbound and outbound communications are handled efficientlyAppointment calendars remain accurate and organizedInsurance eligibility and patient demographic information are verified correctlyEMR/EHR records are maintained accuratelyAdministrative tasks are completed within expected timelinesMedical teams receive consistent and dependable front-office supportPatient interactions contribute to a positive healthcare experienceWhy Join Us?100% remote opportunity supporting medical practices in the United StatesJoin a growing organization specializing in healthcare support servicesDevelop experience in U.S. medical front-office operationsWork directly with patient scheduling, insurance verification, and EMR/EHR systemsCollaborate with healthcare professionals across different medical specialtiesGain valuable experience in patient services and healthcare administrationImportant NotesAdvanced English (C1/C2) and fluent Spanish are mandatoryCandidates must have at least 1 year of experience supporting U.S. healthcare accountsExperience with EMR/EHR systems and insurance eligibility verification is requiredClear and professional spoken English with a neutral or minimal accent is expectedThis is a patient-facing administrative position involving frequent telephone communicationCandidates must be available during U.S. business hoursThis is a fully remote position.#J-18808-Ljbffr

📌 Bilingual Medical Patient Services Coordinator (Colombia)
🏢 Entrepreneur Cooperative
📍 Colombia