DOXA is seeking a Tier 2 Help Desk Technician in Colombia to support escalated IT issues across hardware, software, and network domains. You will provide remote and phone-based assistance, troubleshoot complex problems, and coordinate with Tier 3 and other IT teams while maintaining thorough documentation in the ticketing system.
Idóneo candidates have 2+ years in IT support, strong English communication, and experience with Microsoft 365, Active Directory, and remote tools.