Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.

• Performs tasks based on established procedures.

• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Proficient in a range of operational processes through prior experience and trainings.

• Completes assignments and guides the work of peers and other team members.

• May work cross-functionally, in different areas when necessary.

• Proposes improvements to processes and methods.

• Works within established procedures and practices.

Functional Knowledge

• Has developed skills in a range of processes,



procedures and systems.

• Acts as a technical expert in an area.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals..

Impact

• Impacts own team and other teams when work activities are closely aligned.

• Suggests improvements to existing processes and solutions to improve efficiencies.

Leadership

• Serves as a team leader and may allocate work.

• Provides subject matter guidance to junior team members.

Problem Solving

• Ability to problem solve and provide the best outcome for clients and end users.

Interpersonal Skills

• Exchanges ideas and information effectively.

• Uses tact and diplomacy when communicating.

Responsibility Statements

• Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.

• Responsible for design and update of ba

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