We’re hiring a Case Manager—a role we call Client Care Professional internally—to help personal injury clients feel informed and supported throughout their case.

If you’re organized, communicate clearly, and take pride in following through, we’d love to meet you.

Position Details

- Compensation: $8–$9 USD per hour
- Location: Fully remote
- Schedule: U.S. Eastern Time business hours
- Time tracking: Hubstaff
- Payments: Payoneer

What We’re Looking For

- 2+ years of experience in client coordination, case management, or administrative support; legal, personal injury, or medical experience preferred
- Excellent written and verbal English communication skills
- Strong attention to detail and confidence managing complex information
- Experience using CRMs, databases, or case management systems
- A calm, professional approach and genuine empathy for clients under stress
- Reliable availability during U.S.



Eastern Time business hours

Key Responsibilities

- Serve as the primary point of contact for assigned clients, providing updates, scheduling appointments, and coordinating next steps
- Maintain accurate, organized records in our case management system, Litify
- Work closely with attorneys and internal teams to track deadlines, documents, and medical records
- Explain case updates and processes in clear, client-friendly language
- Anticipate client needs and ensure consistent follow-up
- Manage multiple active cases with accuracy, efficiency, and accountability

Job Type: Full-time

Expected hours: 40.0 per week

Experience:

- US Personal Injury: 1 year (Required)

Work Location: Remote

📌 Case Manager for a US Personal Injury Law Firm! (Colombia)
🏢 Poulin | Willey Anastopoulo
📍 Colombia