Job Summary
We are looking for an experienced Transportation Operations Team Lead to oversee customer-facing domestic truckload operations, support drayage activities, and help build and develop a growing operations team. The adecuado candidate has a strong background in transportation brokerage, shipment coordination, and customer service, with the ability to guide team members, resolve operational challenges, and establish efficient workflows.

Key Responsibilities

- Lead customer-facing operations for domestic truckload shipments, ensuring consistent service and efficient execution.
- Create and manage orders manually in the Transportation Management System (TMS), ensuring accuracy and completeness.
- Coordinate pickup and delivery scheduling and ensure all operational requirements are met.
- Oversee drayage operations, including terminal processes, containers, chassis, and related transportation requirements.
- Serve as a primary point of contact for customers, providing timely updates and resolving operational issues.
- Monitor shipment activity, identify exceptions,



and coordinate solutions with customers, carriers, and internal teams.
- Ensure load information, documentation, and shipment updates are accurate and communicated to relevant stakeholders.
- Provide day-to-day guidance, coaching, and support to team members.
- Develop and maintain standard operating procedures, workflows, and team performance expectations.
- Help establish and scale operational processes as the team grows.
- Monitor team performance and identify opportunities to improve service quality, productivity, and operational efficiency.

Requirements

- 3+ years of experience in transportation, logistics, freight brokerage, customer operations, or a related field.
- Strong understanding of transportation brokerage operations and domestic truckload processes.
- Experience with customer-facing transportation operations and shipment coordination.
- Familiarity with Transportation Management Syste

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