Job Description

This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided.

Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.

Preferred Schedule Time: Monday - Friday 9:00 AM EST - 5:30 PM EST

Responsibilities

- Answer, screen, and route incoming calls to the appropriate team member
- Take and relay messages or transfer calls to voicemail when staff are unavailable
- Log phone calls and upload documents into the online document management system
- Provide clerical support to office staff, including faxing, copying, and file organization
- Maintain regular communication with clients and respond to questions
- Obtain insurance coverage information in a timely manner
- Follow up on medical treatment and confirm continuity of care
- Request and obtain medical records and billing statements from providers
- Communicate with insurance companies regarding treatment status and update adjuster information in the system
- Perform additional administrative and case-related duties as assigned

Qualifications

- Professional fluency in both English and Spanish, including strong written and verbal communication skills, is required for this role.
- Plaintiff personal injury law firms
- Medical offices or healthcare scheduling
- Legal intake or case support
- Call centers with high-volume inbound calls
- Virtual assistant roles supporting U.S. businesses
- CRM or case management systems (Litify, Filevine, Smart Advocate, Clio, etc.)

Additional Information

Technical Requirements

Contractors supply their own equipment and workspace. Your setup must meet these minimums:

Computer — capable of running a browser-based ATS, video conferencing, and a softphone simultaneously without degradation:

- Windows: Windows 11, Intel i5 (8th generation or newer) or equivalent,



16 GB RAM, 256 GB SSD
- Mac: macOS 14 (Sonoma) or newer, Apple Silicon or Intel i5, 16 GB RAM, 256 GB SSD
- The device must be used solely by you — not shared with family or household members

Internet — wired Ethernet preferred, 5 GHz Wi-Fi acceptable:

- 30 Mbps download / 15 Mbps upload minimum
- Latency under 100 ms
- Private, password-protected network. Public Wi-Fi is not permitted for this work.

Peripherals

- USB noise-cancelling headset with microphone
- Webcam capable of clear video for scheduled calls

Security — required for handling confidential applicant information:

- Full-disk encryption enabled (Bit Locker or File Vault)
- Automatic security updates enabled for operating system and browser
- Screen lock after no more than 10 minutes idle
- Active endpoint protection software
- Applicant data stored only in firm-designated systems — never on personal cloud storage or local drives

Additional Information

Contractor Terms

- This is an independent contractor engagement, not employment.
- No paid time off, healthcare, retirement, or other employee benefits are provided.
- You will supply your own equipment, software, internet connection, and workspace.

The Ward Law Group does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

📌 Client Support Representative (REMOTE) (Sabanalarga)
🏢 The Ward Law Group, Pl
📍 Sabanalarga