Remote Product Support Specialist — Customer Advocate (Medellín)

Remote Product Support Specialist — Customer Advocate (Medellín)

19 oct
|
Neostella
|
Medellín

19 oct

Neostella

Medellín

Neostella, Inc. is seeking a Product Support Specialist to be the first contact for product support inquiries and to troubleshoot application-related issues.

You will respond to tickets, log and categorize requests, apply SOPs, and escalate complex problems to Product and Development teams. The role emphasizes documenting steps, maintaining knowledge base articles, and delivering clear, customer-friendly guidance while meeting SLAs.

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📌 Remote Product Support Specialist — Customer Advocate (Medellín)
🏢 Neostella
📍 Medellín

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Recibe por email las nuevas ofertas de trabajo para: remote product support specialist — customer advocate (medellín) / medellín