Purpose

Contributes to the overall success of the Information Technology & Solutions (IT&S;) globally ensuring
specific individual goals, plans, initiatives are executed / delivered in support of the team’s business
strategies and objectives. Ensures all activities conducted are always compliant with governing regulations,
internal policies and procedures.

Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank
relationships, systems, and knowledge.
Design, develop and configure ServiceNow modules such as ITSM, ITOM, ITAM, APM, and others
based on business needs.
Implement workflows, business rules, and automation to streamline processes and improve user
experience.
Integrate ServiceNow with other enterprise systems using technologies like REST and SOAP web
services.
Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution
design, configuration, testing, and deployment.
Ensure projects are delivered in a timely manner honoring the allocated budget and timelines.




Create and maintain documentation on application configurations, system integrations, and process
workflows.
Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align
solutions with organizational goals.
Stay up to date with the latest ServiceNow features and best practices to provide efficient solutions.
Makes recommendations towards the development of new code or reuse of existing code.
Responsibilities may also include participation in component and data architecture design;
performance monitoring, product evaluation and buy vs. build recommendations.
Taking part in cross training with peers on different aspects of development.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities
and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the
adequacy, adherence to and

📌 ServiceNow Developer (Bogotá)
🏢 ScotiaTech
📍 Bogotá