RTX Corporation in Puerto Rico seeks an ITSM Request and Backlog Management Analyst to optimize incident and service requests, ensure SLA adherence, and drive continual service improvement. You will analyze backlog health and coordinate between end-users and Tier 1–3 teams.
The role requires ITIL experience, ServiceNow expertise, and strong analytical skills to deliver data-driven improvements. This is a remote position based in Puerto Rico with broad collaboration across time zones.