We’re looking for aSupervisor who’s ready to lead with heart, drive results, and bring out the best in their team
What we offer:
Bonuses: Based on OPS performance
Schedule: 42 hours per week
Days Off: Based on operational needs
Your mission:
Lead, coordinate, and support agents and administrative staff
Ensure clear communication of goals, policies, and company values
Address team questions and provide timely support
Identify challenges and suggest improvements
Monitor KPIs, coach team members, and deliver feedback
Ensure achievement of goals and high performance
Prepare and analyze reports for your team and leadership
Collaborate with other supervisors to execute strategic action plans
Support client needs with solutions and accountability
Organize team schedules and rotations
Track performance daily, weekly, monthly, and beyond
Manage pre-payroll reports and ensure timely follow-up
Handle escalations via phone, email, text, or chat
Be responsive to all communications from leadership
Foster professional growth and skills in your team
Are you ready to lead, inspire,



and grow?
Company Information
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where po

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