Auxis LLC seeks a Service Desk Analyst (L1) to be the first contact for users, delivering high-quality support across incidents and requests. You will log, troubleshoot, and resolve tier 1 issues, with escalation to Tier 2/3 when necessary, covering applications, hardware, networking, and desk-side services.
The role requires strong customer service, knowledge of ITIL processes, and bilingual English/Spanish communication. Will work on-site with clients and adhere to SLAs and security policies.
📌 First-Line IT Service Desk Analyst (Bogotá)
🏢 Auxis
📍 Bogotá
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