DOXA is seeking a Tier 2 Help Desk Technician to handle advanced IT issues, including hardware, software, network, and Microsoft 365, with a focus on reducing downtime. This role involves remote support across Colombian and international teams, working English language communication and ITIL-aligned processes.
The candidate will log and resolve escalated tickets, document procedures, and collaborate with Tier 3 engineers while maintaining strong customer service and proactive issue resolution in
📌 Remote Colombia Tier 2 IT Help Desk Technician
🏢 Dynamics ATS
📍 Colombia
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