Overview
Manager, Proposal Services
Location: Colombia Work Arrangement: Remote Contract Type: Indefinite
About the Role
The Manager, Proposal Services is responsible for leading global Proposal Services operations, driving technology adoption, and delivering high-quality proposal materials that directly support Hyland's revenue objectives. In this role, you'll manage a team of Proposal Specialists across integral regions, championing process improvement, performance excellence, and the strategic use of AI and automation throughout the proposal lifecycle.
Your Role Responsibilities? Here's What You'll Do.
- Manage the implementation of Proposal Services expansion plans across global regions, including regional workflow, language, compliance, staffing, and offshore resourcing requirements.
- Establish and maintain quality controls for RFPs, RFIs, RFQs, cost proposals, and other Tier 1 deliverables; serve as the escalation point for quality, consistency, and delivery issues.
- Partner with sales leadership to align team priorities with pipeline needs,



identify opportunities to strengthen proposal support, and deliver operational recommendations.
- Lead the adoption and continuous improvement of AI, automation, and other approved technologies across the proposal lifecycle; track adoption, quality, efficiency, and time-saving outcomes.
- Define and drive department benchmarks, protocols, and objectives; hold direct reports accountable to defined performance standards and provide timely, meaningful feedback.
- Coach and develop team members through growth in functional expertise, communication skills, and client and peer engagement; identify and cultivate future leaders.

Technology Tools
- AI tools and automation platforms applied across the proposal lifecycle

Role Essentials
- Bachelor's degree or equivalent experience, with typically 5–7 years of relevant experience including up to 2 years leading people
- Significant experience in Proposal Services, sales enablement,

📌 Manager, Proposal Services (Colombia)
🏢 Hyland
📍 Colombia