Job Summary
The Sr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, ensuring high levels of system availability and performance.
Responsibilities
- Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
- Manage alerts for Microsoft Windows Server OS services such as DHCP, DNS, AD, and CA.
- Respond to events to ensure the highest level of system and infrastructure availability.
- Collaborate with client application teams to resolve operating system, availability, and performance-related issues.
- Monitor security, backup, and redundancy systems according to predefined standards.
- Work closely with and support the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
- Regularly review logs of events based on organization/client requirements.
- Properly administer assigned tickets, including documentation, updates, and managing ticket performance.




- Identify opportunities for alert reduction and automation.
- Recognize alert patterns and suggest solutions.

Skills and Experience
Experience:
- Experience with the basic administration of Windows servers, including a fundamental understanding of networking infrastructure.
- Demonstrated familiarity of Active Directory.
- Work experience in Computer Science. (Nice to Have)
- 2+ years of work experience in a related field preferred. (Nice to Have)

Education:
- A high school diploma is a prerequisite for this position.
- A bachelor's degree in Computer Science, Engineering, IT, or equivalent work experience. (Nice to Have)

Technical Competencies:
- Basic knowledge of the ITIL framework.
- Basic knowledge of Active Directory services.
- Knowledge of Linux Operating Systems (Nice to Have).
- Knowledge of or training in Cisco CCNA.
- Cisco CCNA Certification (Nice to Have).
- Knowledge of disaster recovery techniques.
- Basic kn

📌 Senior OC Analyst (Colombia)
🏢 Auxis
📍 Colombia