We are seeking an experienced Salesforce Technical Architect to serve as the technical authority for a multi-cloud environment spanning Sales Cloud, Service Cloud, and Experience Cloud. This role combines clearing an existing backlog, advising on strategic platform roadmap, and leading the technical transition of a managed services engagement from an incumbent vendor.ResponsibilitiesTriage and prioritize existing defects/enhancements; remediate legacy customizations (deprecated Process Builder/Workflow, CRUD/FLS anti-patterns) by migrating to modern Flow/Apex patterns; drive root cause analysis to prevent recurring issuesAct as trusted advisor translating business goals into a target-state architecture; define a phased roadmap balancing quick wins with modernization; favor native/OOTB capabilities over custom code; present architecture decisions to executive stakeholdersLead technical knowledge transfer from the incumbent vendor (codebase/documentation discovery where gaps exist); define cutover plans and hypercare support; establish managed services processes (ticket intake,



SLA triage, release management)Own design decisions across data model, security model, and integrations (REST/SOAP, middleware); review code for standards adherence; mentor developers and consultantsRequirements8+ years of hands-on Salesforce experience, including architecture roles across Sales, Service, and Experience CloudProven experience owning and prioritizing an existing backlog of enhancements/defectsExperience with vendor transitions or managed services takeovers, including technical due diligence under limited documentationDeep expertise in Apex, LWC, Flow, SOQL/SOSL, and the Salesforce security modelIntegration experience (MuleSoft, Dell Boomi, or similar; REST/SOAP APIs)Ability to produce roadmaps and architecture documents, and present to executive audiencesFamiliarity with CI/CD and deployment tooling (Copado, Gearset, SFDX/Git)Strong stakeholder management skillsFluency in Englis

📌 Salesforce Technical Architect (Colombia)
🏢 EPAM Systems
📍 Colombia