POSITION SUMMARY
To ensure the efficient operation of WSPs internal network services in the AMER Hub, we are seeking a talented and experienced Network Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of network operations with a primary focus on the services within the designated Hub.
We are currently recruiting for this profile to support our operations in Colombia and Mexico.
MAIN RESPONSIBILITIES
- Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
- Performing routine and health maintenance.
- Managing upgrades & performance related activities.
- Identifying and correcting faults with services and infrastructure.
- Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
- Execution of business continuity tests.
- Oversight and support of all related service supplier and/or manufacturer activities.
- Proactive identification and resolution of issues before they affect service performance.
- Identifying any improvements that can improve service levels.
- Engaging in the problem management process.
- Technical peer review and approvals for all related changes.
- Support audit and compliance activities.
- Management and maintenance of related platforms.
- Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.
ACADEMIC AND EXPERIENCE REQUIREMENTS
The idóneo candidate would meet all, or most of the below criteria:
- Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
- At least 4-6 years relevant and practical experience in a network operations role.
- Vendor certifications not a requirement