Genius Sports Group is seeking a GeniusIQ Technical Support Analyst to act as the go-to for escalated incidents, troubleshooting across hardware, software, networks, and applications, and coordinating with engineering and vendors.
You will own issues end-to-end, monitor performance, mentor junior analysts, and document SOPs, with a hybrid work model depending on location. Excellent English communication and collaboration required to support business users.
📌 Senior Escalation Technical Support Analyst (Medellín)
🏢 Genius Sports Group
📍 Medellín
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