Auxis LLC is seeking an IT Service Desk Analyst (L1) in Colombia to serve as the first point of contact for users, addressing incidents and requests with strong customer service. You will document details, troubleshoot, and escalate where needed, supporting POS and network-related issues.
Bilingual English/Spanish is preferred, with a high school diploma and pursuing CS/IT as a nice-to-have. The role emphasizes adherence to SLAs, knowledge base usage, and collaboration with Tier 2/3 teams to
📌 IT Service Desk Specialist (Puerto Bogotá)
🏢 Auxis
📍 Puerto Bogotá
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