Oralux, a remote-first DTC health brand under HarZa Group, is seeking a Customer Service Manager to lead and scale the support function. You will inherit a small team and be responsible for hiring, training, and building systems to deliver fast, honest, helpful support at higher volume.
This hands-on role requires staying close to tickets while shaping a scalable, async-first operation across email, chat, and phone.
📌 DTC Customer Experience Lead — Retention (Colombia)
🏢 Harza Group
📍 Colombia
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