ScotiaGBS in Bogota, Colombia seeks an aspiring HR Service Desk professional to respond to inquiries and provide coaching on HR processes. You will support employees, dependents, retirees, and candidates via email, on-demand, and telephony, ensuring timely, accurate answers in line with SOPs and SLAs.
The role emphasizes customer-focused service, usage of knowledge and case management systems, and collaboration with the Employee Services team.