By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalized than ever before. Learn more at geniussports.com.
We're upfront about where we use AI in our hiring process. Our guidelines cover our approach to the use of AI, as well as what you can expect during the interview process. Read our full guidelines here.
THE ROLE:
As a GeniusIQ Technical Support Analyst, you’ll be the go‑to for complex, escalated incidents and service requests. Day to day, you’ll troubleshoot across hardware, software, networks, and applications; perform root cause analysis and keep business‑critical systems running with minimal downtime. You’ll own issues end‑to‑end coordinating with engineering, third‑line, and vendors while maintaining clear documentation. You’ll also monitor system performance, mentor junior analysts, and communicate clearly with end users and stakeholders.
WHAT YOU’LL BRING
- Second-Line Support Expertise:



2+ years handling escalations under SLAs, resolving complex issues across multiple platforms.
- Systems and Tools: Proficiency with Google Workspace, Windows Server and Active Directory; Snowflake/T-SQL navigation; API investigation using Postman, requests, and JSON/XML.
- Networking Foundations: Solid grasp of TCP/IP, DNS, DHCP, VPN, and firewalls, with a habit of proactive monitoring and issue prevention.
- Cloud and DevOps: Experience with Azure or AWS and familiarity with operational tooling such as Jupyter runbooks, Grafana, Ansible, Docker, or Prometheus.
- ITIL and Documentation: Practical experience in incident, problem, and change management, ability to maintain clear SOPs and knowledge base articles.
- Communication and Service: C1 English and strong interpersonal skills to collaborate with IT teams, developers, vendors, and business users.
- Ownership and Mentorship: Highly organized, decisive, and ca

📌 GeniusIQ Technical Support Analyst New Medellín, Antioquia, Colombia
🏢 Genius Sports Group
📍 Medellín