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Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
Purpose
Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides administrative and processing support by:
• Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
• Completing all assigned tasks with a high level of accuracy and attention to detail.
• Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements
• Preparing and checking returns and reports
• Checking and authorizing transactions within defined limits
• Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required
• Providing guidance and training of other team members
• Assisting with the implementation of required changes (policy, process, systems etc.)
• Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements
• Ensures customer service is consistent with GO Perform values by:
• Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.