Overview

Connecting clients to markets – and talent to opportunity

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the integral markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview: A Swift-accredited service bureau and member, our Payments division provides NGOs, Financial institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.

Responsibilities

Position Purpose:



We are seeking an experienced and skilled Production Support Engineer to join our dynamic team to support mission critical Payment Applications. The ideal candidate will have a strong background in supporting production environments, troubleshooting complex technical issues, and ensuring the smooth operation of applications and databases. You will play a critical role in resolving incidents, performing root cause analysis, and supporting database and application-related issues in a 24x7 environment.

Primary duties will include:

Production Support & Incident Management:

• Monitor and maintain production systems to ensure high availability and performance.

• Respond promptly to incidents, provide technical support, and resolve issues in line with SLAs.

• Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence.

• Providing advanced troubleshooting and resolution.

• Develop and implement automation scripts to streamline incident reso

📌 Production Support Engineer (Bogotá)
🏢 StoneX Group
📍 Bogotá