Purpose

Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Provides administrative and processing support by:
- Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
- Completing all assigned tasks with a high level of accuracy and attention to detail.
- Identifying policy/process non-compliance situations.
- Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements.
- Preparing and checking returns and reports.
- Checking and authorizing transactions within defined limits.




- Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required.
- Providing guidance and training of other team members.
- Assisting with the implementation of required changes (policy, process, systems etc.).
- Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements.
- Ensures customer service is consistent with GO Perform values by:
- Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
- Maintaining the confidentiality of customer information.
- Maintain strict adherence to established operating and security procedures by:
- Adhering to established Bank regulations and procedures within assigned authority and Responsibility.

📌 Officer Mortgage Operations (Puerto Bogotá)
🏢 Scotiabank
📍 Puerto Bogotá