- - Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.
- - Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.
- - Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process.
- - Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de‑escalating situations while protecting the customer relationship and business objectives.
- - CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems.
- - Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction.
- - Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals,



follow‑up effectiveness, response times, and overall customer satisfaction.
- Minimum 2 years of experience in Account Management, Sales, Customer Success, or Client Relationship Management.
- C1 English proficiency (written and verbal) with excellent communication, negotiation, and interpersonal skills.
- Proven ability to manage customer accounts, build long‑term relationships, and drive client engagement and retention.
- Experience handling inbound inquiries, customer onboarding, follow‑ups, and converting leads into registrations or sales opportunities.
- Strong knowledge of CRM systems, data management, and pipeline tracking with high attention to detail.
- Results‑oriented mindset with a track record of achieving KPIs, revenue targets, customer satisfaction goals, and effective issue resolution.
- Permanent employment contract through Michael Page Colombia.
- 100% Remote positio

📌 Customer Service Representative (Colombia)
🏢 Michael Page
📍 Colombia