Description
Experienced QA Analyst with a strong background QA environments to ensure the highest quality standards for our services. The adecuado candidate will have at least 2 years of QA experience and will be responsible for evaluating performance, providing feedback, and ensuring compliance with industry standards.
Requirements
- Minimum 2 years of QA experience.
- Strong understanding of quality modalities.
- Excellent analytical skills and attention to detail.
- Strong written and verbal communication skills in English.
- Ability to work independently in a remote setting.

Responsibilities
- Conduct QA evaluations of sessions (live or recorded) in medical, legal, conference, and community settings.
- Assess employees' fluency, terminology usage, and adherence to professional ethics.
- Provide detailed,



constructive feedback to employees to improve performance.
- Document QA findings and generate reports for management.
- Collaborate with Operations teams to implement quality improvement initiatives.
- Ensure compliance with industry standards.
- Stay updated on linguistic best practices and QA methodologies.

Nice to have
- Experience in BPO
- Experience with remote platforms.
- Background in medical or legal set ups

Working conditions
- Hybrid Environment (Train onsite - Work from Home)
- Training is in Bogota
- Two days off per week.
- Schedules based in US EST/EDT Time.
- Performance bonus available.

📌 QA Analyst (Colombia)
🏢 KonnectCX
📍 Colombia