Key Responsibilities
CRM Support & Administration
- Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.
- Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.
- Ensure compliance with SLAs, governance, and HCC requirements.
- Lead UAT testing, system validations, and deployments in collaboration with IT teams.
- Execute operational activities such as:
- Cycle plan management
- Bulk uploads (holidays, structures, key messages)
- Product and content updates (Approved Emails, Veeva Materials)
- Analyze business requirements and lead solution design with IT and stakeholders.
- Manage user lifecycle (access, approvals, license optimization, and certifications).

Key Skills & Competencies
- Strong CRM Management (Veeva CRM / Omnichannel ecosystems)
- Stakeholder management (regional & integral)
- Vendor & service management




- Data governance & compliance (HCC, Privacy)
- Process optimization and automation mindset
- Analytical thinking and KPI-driven decision making
- Strong customer orientation and business understanding
- Ability to assess impacts and translate business needs into solutions
- Strong negotiation and communication skills

Technical & Professional Requirements
- Experience in CRM administration / system management
- Advanced Microsoft Office skills (Excel, PowerPoint)
- Experience working with data, dashboards, and reporting tools
- Familiarity with ticketing tools (e.g., Zendesk) is a plus

Languages
- English: Strong (required)
- Spanish: Advanced (required)
- Portuguese: Desirable

Location
- Preferred: Mexico - Colombia

Duration
1 year

📌 CRM Lead – LATAM (Bogotá)
🏢 Turtle Trax
📍 Bogotá